FAQ's

Flash Window Cleaning

Weymouth Dorchester & Surrounding Area

Contact Mark Taylor Tel: 01305 788718 Mobile: 07971 210115

 

Email: info@flashwindowcleaning.co.uk

 

Welcome to Flash Window Cleaning

FAQ's

How much do you charge?

That's one of those "How long is a piece of string?" type of questions! The price is dependant upon the frequency, how dirty your windows are in the first place and, of course, the amount of glass that there is to clean.

 

OK, how do I arrange for a quote then?

Just call me and I will come and see you. I will be able to give you a price there and then. If you see me working, please ask me to have a look at your windows. I will be delighted to help.

 

You use water fed poles to clean the windows. What are they?

We use very strong and light aluminium or carbon fibre poles which carry pure water to a soft bristled brush head which has been especially designed for cleaning glass. The window (and the frames and the sills) are scrubbed with the brush to loosen the dirt, then the dirt is flushed away with gentle jets of pure water.

 

What's so special about pure water?

If you pour a glassful of tap water over a window and wait for it to dry, you will notice that it leaves a stain on the glass. This stain is a combination of the minerals, chemicals and organisms in the water. Our water passes through a high-tech filtration system to remove 100% of the impurities.

 

The impurities in water are measured in parts per million and are referred to as Total Dissolved Solids. The TDS reading for tap water in a soft water area will be around 200 PPM and 400 + in a hard water area. The water that passes through our system has a TDS reading of 0 PPM. This means that when the water dries, there are no residual marks or smears.

 

So are you saying that my windows will be crystal clear after your first visit?

Not in every case. There are many variables which affect the end result. Your previous window cleaner has probably used a solution like Fairly Liquid to clean your windows in the past. It produces a great result immediately after he's finished cleaning but soon gets dirty afterwards. Fairy Liquid is designed for cleaning opaque crockery, not clear glass. It leaves deposits on the glass which attracts the dirt between cleans.

 

When we start cleaning for you, we have to remove all of the cleaning solution deposits to ensure a spotless finish. We also make sure that the accumulated dirt and dust is removed completely from the frame, especially the top.

 

After the first one or two cleans, you may notice one or two spots on the glass where we haven't manage to totally remove the deposits. These will disappear after a few cleans.

 

Why do you leave the windows wet?

We leave the windows wet because they have been rinsed with pure water which will dry clear unlike normal tap water.

 

How often do you come?

Every 6 weeks. We pride ourselves on providing you with what you want. A regular and reliable window cleaning service.

 

I like to keep my side gate locked. How will you clean my back windows?

We acknowledge, sadly, that most people need to be very security minded these days. That's why we advise you to keep your doors and gates locked as often as possible. We will call you the day before your clean so that you can leave the door unlocked just for the day. We can often narrow the estimated time down to a morning or an afternoon so that you don't have to leave your entrance unsecured all day.

 

My previous window cleaner didn't ever clean the windows above my conservatory. Can you?

Most of the time it's no problem. If we can see all of the window from the ground, we can normally clean it with our pole system. However, if the window is partially or completely obscured, we probably won't be able to clean it.

 

Even with your system, some of my windows are only accessible from my roof. Will you clean them?

We will, providing that there is safe access via ladder to a flat roof. We won't work on pitched roofs or roofs that aren't load bearing.

 

Are you reliable?

Yes, we are 100% reliable. We recognise that there is nothing more frustrating than expecting a regular service and not getting one. We guarantee to carry out the agreed number of cleans every year.

 

Will you always come on the same day of the month?

No. There are too many factors to prevent us from rigidly sticking to the same day. Sickness, extreme weather, holidays and vehicle and equipment maintenance all influence our scheduling. We promise though that you will have the agreed number of cleans each year and you will be called the day before if there is an access issue.

 

Will you still come if it's raining?

More often than not, yes we will. Our service maintains your windows all year round. The fact that it's raining doesn't alter the fact that there is still accumulated dirt on your windows and frames to remove. It's because we continue to clean in all but the very worst weather that allows us to offer a regular and reliable service.

 

What If I am Not In When You Come?

No Problem we carry on and clean your windows and leave a note so you know we have been and how to pay.

 

How do I pay you?

We don't believe in bothering you in the evening when you are trying to relax so you can either:

1. Pay me on the day by cash or cheque.

2. Pay online by bank transfer.

2. Return a cheque to me in the stamped addressed envelope that I will leave with you.

 

Do you offer any other services apart from window cleaning?

Yes we do. We offer scheduled or occasional fascia and soffit cleans, conservatory deep cleans, gutter, soffit and fascia cleans and solar panel cleaning. All to a very high standard,

 

What areas do you cover?

We are based in Weymouth. As such the main areas that we serve are Weymouth, Dorchester,Osmington, Crossways, Broadmayne, Martinstown, Cerne Abbas, Buckland Newton, Maiden Newton, and the surrounding areas

Copyright 2013

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